Agent Passenger Service

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments.

Responsibilities:

• Make reservations, issue tickets and itineraries, and compute fares for passengers

• Handle baggage check-in, collect excess baggage charges, and provide general travel information

• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures

• Manage arrangements for passengers holding reservations, standby travelers, and their luggage

• Determine flight close-out times and complete necessary flight documentation for accuracy

• Handle post-departure procedures, including invalidating tickets and finalizing reports

• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items

• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel

• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments

• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes

• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program

Minimum Requirements:

• High school diploma or GED equivalent

• At least 1 year of experience in customer service or related field

• Ability to work varied shifts, including weekends, holidays, and nights

• Strong verbal and written communication skills

• Ability to lift and handle baggage weighing up to 50 lbs

• Basic computer proficiency, including the ability to input data and use relevant software

• Familiarity with airport regulations and procedures

• Ability to pass background checks and comply with airport security requirements

Preferred Skills:

• Previous experience in an airport, airline, or logistics environment

• Knowledge of ticketing, reservations, and fare calculation systems

• Experience handling lost and found procedures or baggage claims

• Strong organizational skills and attention to detail

Benefits:

• DailyPay app for advance pay access

• On-the-spot awards through Awardco Platform

• Multiple medical care options for full and part-time employees

• Travel discounts, pet insurance, discount shopping

• Wellness programs

• 401k program with company match

• Internal mobility and transfer opportunities