Evening Customer Service Return Agent - DFW Airport

Overview

Enterprise Mobility at the DFW Airport has an exciting opportunity to join our team as a full time Customer Service Return Agent!

This position offers an average of $16.04 / hour (15 per hour plus incentives) and is located at the Dallas Fort Worth Airport at 2424 E 38th St, Dallas TX 75261.

We offer:

Paid time off

$16.04 / hour

Consistent 40 hour per week schedule

Employee discounts

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Airport clearance not required

The current available schedules are:

Thursday 10:00am-6:00pm

Friday 10:00am-6:00pm

Saturday 10:00am-6:00pm

Sunday 10:00am-6:00pm

Monday 10:00am-6:00pm

Tuesday OFF

Wednesday OFF

OR

Thursday 12:00pm-8:00pm

Friday 12:00pm-8:00pm

Saturday 12:00pm-8:00pm

Sunday 12:00pm-8:00pm

Monday 12:00pm-8:00pm

Tuesday OFF

Wednesday OFF

OR

Thursday 2:00pm-10:00pm

Friday 2:00pm-10:00pm

Saturday 2:00pm-10:00pm

Sunday 2:00pm-10:00pm

Monday 2:00pm-10:00pm

Tuesday OFF

Wednesday OFF

Do you enjoy meeting new people and providing great service in a fast paced environment?

The Enterprise, National, and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

Advise and review rental charges; and provide an accurate receipt to the customer.

Provide information in a professional and courteous manner regarding transportation to the airport terminal.

Thank customers using the prescribed dialogue.

Inquire about service, satisfaction and document dissatisfaction.

Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

Use of proper statement to determine if vehicle is being returned with full tank of gas.

Complete a service alert for any mechanical and or body damage communicated by the customers.

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

Keep lot organized for ease of access and traffic flow.

Seek to improve job performance through self-assessment, skill development, training and goal setting

Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be available to work one the following schedules as part of an operational shift bid including weekends, nights and holidays: Thursday-Monday 10:00am-6:00pm, Thursday-Monday 12:00pm-8:00pm, and Thursday-Monday 2:00pm-10:00pm.

Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time