Airport Customer Service Supervisor

The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone.

Essential Functions / Key Responsibilities:

• Supervises and coordinates daily activities of employees to ensure safe and effective operations

• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws

• Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations

• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner

• Communicates with manager concerning any problems or issues

• Schedules and conducts shift meetings

• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.)

• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position

Basic Qualifications:

• Valid Driver's License

• Ability to pass a pre-employment drug screen

• Ability to pass up to a 10-year background check

• Must be at least 18 years of age

• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must complete SIDA training to obtain airport authority identification security

• 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team

Preferred Qualifications:

• High School diploma or GED

• Excellent customer service skills

• Strong work ethic

• Ability to work in a team oriented environment

• Strong leadership qualities and ability to create a passionate and efficient workforce

• Able to effectively resolve employee conflicts

• Ability to apply creative solutions that have a positive impact on results

Benefits:

• Flight Benefits - exclusive travel privileges for yourself and your family with Delta Air Lines

• Paid holidays and paid time off

• 401k company match upon eligibility

• Exclusive discounts and additional wellness programs

Physical Requirements:

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces

• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods

• Must be able to work in cramped or high places

• Must be able to carry heavy items up and down jet way stairs