Customer Service Representative

Cross-trained front desk and ramp customer service; invoicing; dispatch support; coordinate services and logistics.

Responsibilities:

• Meet/greet customers at ramp and front desk

• Full-service concierge (fueling, catering, lodging, transportation)

• Stock departing aircraft; complete request and contract forms

• Escort/assist transportation; invoice fueling and handling services

• Opening/closing duties; update arrival/departure board

• Communicate aircraft call-ins and parking; dispatch fuel orders

• Coordinate with Line Service; maintain clean/professional lobby; maintain supplies

• Professional correspondence with customers/vendors

Qualifications:

• HS diploma or GED

• 1–2 years customer service (aviation/FBO preferred)

• Excellent communication; analytical/organizational skills

• Accurate records; multitask in fast-paced environment

• Differentiate aircraft types; understand military time and phonetic alphabet

• Proficient with customer service software

• Self-starter; receptive to feedback

• Valid Driver's License; ability to attain Love Field badge

Benefits:

• 401(k) with company match

• Medical, dental, vision, basic life & AD&D

• Paid Time Off

• Additional supplementary benefits

Work Environment: Weather exposure; very loud noise; lift/move up to 25 lbs; prolonged sitting at times; customer-service decorum required.