Senior Product Support, Fleet Care Technical Specialist

Joby Overview

At Joby Aviation, we are driven by our goal of creating an affordable, all-electric, global air transportation system. Imagine a piloted air taxi that takes off vertically, and then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. Since 2009, our team has worked steadily to make this dream a reality. We’ve designed and tested many generations of prototype aircraft capable of serving in a network of electric air taxis. We’re looking for talented, committed individuals to join our team as we push onward toward certifying our aircraft and scaling our global operations.

Overview

Joby Aviation is seeking an enthusiastic Fleet Care Technical Specialist to join our growing Aftermarket Support Engineering Team with a focus on developing the OEM technical support framework in support of ongoing activities and in preparation for the commercial launch of our S4 aircraft program. The position will be based in our Santa Cruz, CA location or another CA location pending approval. The role will actively work cross functionally with teams in Joby aviation including engineering, manufacturing, maintenance and operations to successfully deploy protocols related to fleet care.

The Senior Fleet Care Technical Specialist will be responsible for:

Developing the processes and procedures related to OEM aircraft fleet support in support of field events; AOG resolution, issue resolution, fleet monitoring

Act as a senior member of the OEM fleet care team as the S4 program enters commercial operations

Responsibilities

Support the development and deployment of a fleet care center, where the Joby OEM organization will provide worldwide support to the commercial operations organization

Lead the development of processes and procedures related to technical fleet support

Support aircraft development of relevant documentation (ex: Fault Isolation Manual) to support the field and provide field feedback to the design organization

Heavy focus on development of the workflows, templates for expected service issues

Running simulations and practice events with OEM stakeholders and operations stakeholders prior to commercial entry into service

Act as a senior member of the OEM fleet care team once in commercial service

Required

5+ years’ experience in aircraft OEM or airline engineering/maintenance roles

Technical diploma, AMP certificate or university degree

Aircraft Maintenance Professional, engineering, or equivalent technical experience

Knowledge and experience in Part 23/Part 25 aircraft programs

Experience deploying technical support in various field environments

Strong communication skills, ability to liaise with internal and external teams

Comfortable in a first line role managing complex and evolving situations

Self-starter who is comfortable solving open ended problems

Knowledge of in-service documentation such as CSL/ACR/SB/ADL/SRM or equivalent

Desired

Experience in first or second line customer support or field service representative in an OEM or equivalent entity. (Aviation preferred)

Additional Information

Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target base pay for this position is $140,200 - $227,500/year annually. The compensation package will be determined by job-related knowledge, skills, and experience.

Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.

Joby is an Equal Opportunity Employer.