Airport Client Field Services Technician

The Airport Client Field Services Technician reports to the assigned manager on duty and supports the Nashville International Airport's Common Use Platform. Responds to any incident requests from the terminal and conducts proactive support and preventative maintenance of the equipment. Supports the common use equipment as an L1 and L2 technician and escalates when appropriate for the purposes of the support team. May be assigned to operate at other locations for project or repair related tasks, if necessary. Technicians will rotate on-call duties.

Essential Responsibilities:

• Install, upgrade, monitor, and troubleshoot issues with the Common Use System, including but not limited to client computers, peripherals associated and network connectivity

• Provides both Tier 1 and 2 support for employees of the Metropolitan Nashville Airport Authority (MNAA), passenger-facing technologies, and airport-provided tenant systems

• Installs and maintains software patches and upgrades where required, in conjunction with the assigned Amadeus System Administrator

• Maintains an inventory of equipment and parts as well as documentation of vendor activities. Interfaces with outsourced IT and networking vendors as required

• Receives incoming IT-related telephone calls and visitors, answer questions as appropriate and/or directs them to the appropriate party

• Works on multiple projects and tasks both individually and in a project team environment

• Keep abreast of advancing technology with regards to computer networking, and hardware and software while focusing on airport needs and maximizing system capabilities and potential

• Monitors supplies and paper stock of Amadeus systems for airlines

• Provides software troubleshooting and support of systems such as FIDS, GIDS, BIDS, and EASE as well as QSYS paging hardware

• Walkthrough/inspections to verify systems are functional and resolve any issues found

• Repair of connectors of peripheral cables

• Return of equipment/parts to manufacturers for repair

• Update or modifications as per manufacturers recommendations

• Assist the BNA internal support IT team as directed

• Provide after-hours IT Helpdesk support

• Clean and inspect common use PC's and peripherals

• Follows all safety regulations

• Maintains regular and on-time attendance

• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE)

• Performs other duties as assigned

Qualifications Required:

• High school diploma

• 2-4 years of progressively responsible experience as a computer/network specialist or end-user support technician

• Valid Class D drivers license

Preferred:

• Associates degree in data processing/information systems

• CompTIA A+, Network+

• IT certifications that distinguish skillset on security, Cisco, and VMware

Benefits:

• Deferred compensation plans

• Educational Assistance

• Health, Dental, Vision, Life, Disability Insurance

• Health Screenings

• Paid Holidays

• Annual/Bereavement/Military Leave